SHIPPING AND RETURN POLICY

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Thank you for choosing Olesome! We're committed to getting your order to you quickly and making sure you're completely satisfied with your purchase.

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Shipping Information

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Free Shipping - We're delighted to offer FREE STANDARD SHIPPING on all orders over $65 within the contiguous United States. All Alaska and Hawaii orders will be charged a flat rate of $19.95.

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Standard Shipping Rates

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Orders under $65: $7.95 flat rate shipping

Orders $65 and above: FREE shipping

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Processing Time

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• All orders are processed within 1-2 business days.
   

• Orders placed on weekends or holidays will be processed the next business day.
   

• You will receive a tracking confirmation email once your order ships.

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Delivery Time

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• Standard shipping: 5-7 business days
   

• Expedited shipping options are available at checkout for an additional fee.

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Shipping Locations

 

We currently ship within the United States, and we also offer international shipping to Canada and Mexico for an additional fee calculated at checkout.

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Returns Policy

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Our Commitment to Quality At Olesome, we're committed to delivering products that meet our high standards for quality and craftsmanship.

 

Each item is carefully inspected before shipping to ensure you receive products in perfect condition.

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Damaged Product Returns 

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We accept returns only for products that arrive damaged during shipping. If your order arrives damaged:

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• Step 1: Contact us within 48 hours of delivery at [support@olesome.com]
   

• Step 2: Provide your order number and clear photos of the damaged product(s).
   

• Step 3: We'll review your request and provide a prepaid return label.
   

• Step 4: Return the damaged items in their original packaging.
   

• Step 5: Once received, we'll send you a replacement product at no charge.

 

What We Need From You
 

• Clear photos showing the damage
   

• Order number or confirmation email
   

• Description of the damage received

 

Return Timeline

• Report damage within 48 hours of delivery.
   

• Return damaged products within 14 days of receiving our return authorization.
   

• Replacement products will be shipped within 2-3 business days of receiving your return.

 

Non-Returnable Items Due to the handcrafted, small-batch nature of our products and for hygiene considerations, we cannot accept returns for:
 

• Products that have been opened or used
   

• Change of mind or dissatisfaction with scent, texture, or results
   

• Products returned without prior authorization

 

Customer Satisfaction
 

Questions Before Purchase? We encourage you to reach out with any questions about our products before ordering. Our team is happy to help you choose the right products for your needs.

 

Product Information

• All ingredients are listed on product pages.
   

• Patch testing is recommended for sensitive skin.
   

• Products are formulated for external use only.

 

Contact Information

• Email: support@olesome.com
   

• Response Time: We respond to all inquiries within 24 hours during business days.

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Policy Updates
 

This shipping and returns policy is effective as of October 1, 2025 and may be updated periodically. Any changes will be posted on this page with an updated effective date.

 

At Olesome, we're committed to making your experience as wholesome as our products. Thank you for choosing natural, handcrafted skincare that's good for you and good for the planet.

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